| Case Studies |

Project in Japan
A multinational auto part manufacturing company needed to process 1.5 million pages of documents in two offices in Japan. The client requested all the documents to be coded in English. When the documents were collected for scanning, more than 50% of the documents were in various Asian languages: Japanese, Bahasa Indonesia, Korean, and Chinese. The client thus requested for on-the-fly translation for the key fields of the documents into English. The nature of the documents varied from A4 documents, books to big technical plans. This made the scanning very challenging as scanning for phase 1 and 2 were required to complete within 3 months for each phase.

Given the complexity of the project, we divided the project in three phases:

1st phase:
Onsite scanning in Tokyo for 1 month. Coding in SG for 3 months inclusive of Japanese, Bahasa Indonesia, Korean, and Chinese translation to English.

2nd phase:
Onsite scanning in Yokohama for 1 month. Coding in SG for 3 months inclusive of Japanese, Bahasa Indonesia, Korean, and Chinese translation to English.

3rd phase:
Scanning done by a local vendor appointed by the client. Coding in SG for 4 months inclusive of Japanese, Bahasa Indonesia, Korean, and Chinese translation to English.

The entire project through 3 phases was completed within 8 months. 650,000 documents were coded, translated and exported to the Ringtail system. Translation was done by our professional translators but not by machines as the client requested.

Project in Guangzhou, China
A multinational manufacturing company requested to process 4.4 million pages of documents in 8 months for a trial in the US. Due to the complex taxation system in China, there were millions of "Fa Piao" (China Tax Invoice) which needed glasswork scanning. Since most of the documents were in Chinese, a 1st-tier coding operation centre was set up in Zhuhai to focus on capturing data in Chinese, whereas the Singapore processing centre focused on 2nd-tier coding of English data as well as quality assurance of the output. By distributing the workload to appropriate processing centers, DMC was able to complete the project within the committed schedule despite the unexpected huge increase in volume. In the end, a total of 2.2 million documents were coded over 8 months.